Online Learning Technology - Brightspace
When taking classes at MCCC, you will use Brightspace software. 它是一个易于使用、灵活的工具，您可以在最适合自己的时间和地点使用它. Brightspace是一个基于网络的系统，可以从任何有互联网连接的设备访问. Brightspace is used for completely online classes, 混合式课程，既有校内会议，也有网上会议, and as a supplement to a traditional on-ground classes.
Brightspace Login Information
学生使用您的MCCC电子邮件地址和与您的电子邮件帐户相同的密码登录Brightspace. http://monroeccc.brightspace.com/d2l/login
Brightspace Tutorials
这些教程将帮助您浏览Brightspace学习管理系统的一些关键方面.
- Assignments
- Browser Requirements
- Content
- Discussions
- Grades
- Navigation
- Notifications
- Quizzes
- Student Tutorial Library
Brightspace Community: 24-hour Help
You’ve got questions? Brightspace has answers. 从其他用户、Brightspace专家、博客和faq那里获得帮助. http://community.d2l.com/brightspace
Student Email
All credit students are assigned a MCCC email account. 建议学生经常登录他们的MCCC电子邮件帐户，因为这是学生的记录电子邮件地址. 如需更多资讯，请联络资讯科技支援台 (734) 384-4255.
Online Learning: Student Support
电子学习和教学支持办公室为MCCC学生提供各种支持服务, 具体是使用学院学习管理系统的相关服务, Brightspace. Call (734) 384-4328 or email elearning@pga-guide.com.
Publisher Access Codes
出版商访问代码用于允许学生访问电子教科书或其他数字学习材料. Below are answers to frequently asked questions about these codes. 有关购买教科书、电子书和其他课程资料的更多信息，请访问 Campus Store/eCampus Online Bookstore.
1. What are access codes?
访问码是一种多字符代码，作为访问电子教科书或其他数字学习材料的钥匙. 访问码可以在教科书包、印刷本或电子邮件中提供. 访问码通常用于Brightspace或由电子教科书出版商或第三方平台(如google)运营的特定网站.g., Labster, etc.).
2. Are access codes required for my class?
In most cases, yes. If an access code is marked Required in the eCampus Online Bookstore, 你的成绩至少有一部分与在线内容有关或来自在线内容. If an access code is marked Optional in the eCampus Online Bookstore, 这通常意味着这些材料是对课程计划的补充，并将增强你对课程材料的整体理解.
3. How do I purchase publisher access codes?
您可以通过eccampus在线书店购买访问码 http://monroeccc.ecampus.com/. To log in to the Online Bookstore, you will need your student email address and password for your student email account. For email account assistance, please contact the Testing Center Help Desk at (734)-384-4255, 信息系统帮助台，电话:(734)-384-4234或点击此链接 http://40qd.pga-guide.com/email. 如需进一步协助浏览校园网上书店，请参阅 eCampus Instructions Document for step-by-step guidelines or contact the Campus Store at 734.384.4140. Once your purchase is complete, 所有的数字材料都可以在电子校园网上书店的数字书架上找到. 数字课程材料通常在购买后两小时内即可获得.
4. What should I do once I have purchased my access code?
The best place to start is in your MCCC Brightspace course. 教师通常会在课程大纲或Brightspace课程“内容”区域发布访问其特定出版商材料的说明. For return purposes, 强烈建议在你确定你将继续学习课程之前，不要访问任何数字内容. For a complete eCampus Online Bookstore return policy, please see http://40qd.pga-guide.com/bookstore.
5. Are there tutorials about using access codes?*
Below are several video tutorials for the most popular publishers:
- Cengage (Mindtap, SAM): http://www.youtube.com/watch?v=dWA803SrgVM
- Pearson (MyMathlab, MyEconlab): http://support.pearson.com/getsupport/s/article/MyLab-Mastering-for-Brightspace-Student-Registration-and-Sign-In
- Wiley (WileyPlus): http://www.youtube.com/watch?v=TD2IBgPzeiE
- McGraw-Hill: http://www.mheducation.com/highered/support/connect/first-day-of-class/d2l.html
*请务必先与您的讲师或课程大纲检查与出版商内容和注册相关的具体说明. Also, 查看混合课程和在线课程的课程信息表，了解与您的教科书和访问代码相关的任何信息。
- http://40qd.pga-guide.com/online-courses/fall
- http://40qd.pga-guide.com/online-courses/winter
- http://40qd.pga-guide.com/online-courses/summer
6. Are you using Cengage Unlimited for any of your courses?
一个Cengage无限访问代码可以用于多个类. 如果你正在上几门课，并将Cengage Unlimited作为必修文本的选项之一, 您只需要购买一个代码，它将提供访问这些课程的所有材料. 此外，任何课程材料的租金为7美元.99 through your Cengage profile. Click on the “Purchase Options” tab. 你必须提供你的送货地址，然后发行商会直接送货给你.
7. Did you purchase a Pearson “combo” access code for a class?
For courses that offer a “combo” access card, 这包括一本免费的书，可以通过你的出版商申请. 点击“购买选项”选项卡，然后选择“兑换预付纸质书”. 你必须提供你的送货地址，然后发行商会直接送货给你.
8. What do I do if I have a problem with my access code?
所有出版商都为他们的学习产品提供学生技术支持. Below are links to the major publisher’s student support pages, as well as tips for working with publisher customer support:
- Cengage: http://cengage.force.com/s/login/ or call 800.354.9706
- Elsevier: http://service.elsevier.com/app/phone/supporthub/uselsevierhealth/ or call 800.222.9570
- Pearson: http://support.pearson.com/getsupport/s/contactsupport or call 866.264.0620
- Wiley: http://support.wiley.com/s/contactsupport or call 866.264.0620
- McGraw-Hill: http://www.mheducation.com/highered/contact.html or call 800.331.5094
Tips for contacting publisher customer support:
- Contact publishers at non-peak hours if possible (i.e., morning 8-11 a.m. or 2-4 p.m.). If possible, avoid calling at noon and 5 p.m.
- 一定要从发行商的技术支持代表那里获得事件票号. 写下你的事故单号，以便于后续电话查询, if necessary, or to share with your instructor, MCCC e-Learning department, etc.
- When calling, chatting, etc. with a publisher tech support representative, be kind, but also be firm -- don’t leave the call, chat, etc. 没有他们理解你的问题，也没有提供跟进或解决的时间框架.
- 如果你觉得发行商的支持人员不能帮助你，不要害怕要求与经理交谈.
- 如果发行商支持人员告诉你问题出在学校的十大外围app系统(LMS)上，不要接受.e., Brightspace). 同样，如果你觉得支持你的人没有帮助你，不要害怕要求和经理谈谈.
9. What are some of the typical issues with access codes?
- A student created their publisher account using a personal email (提示:始终使用您的MCCC学院电子邮件帐户创建您的出版商帐户).
- A student enters incorrect email address
- 一个学生使用另一所大学的电子邮件使用旧的出版商帐户
10. Where can I go at MCCC for assistance with my access code?
如果你的发行商访问代码有问题，首先要和你的指导老师确认一下. 接下来，您可以访问创始人大厅的学生成功中心，获得一对一的帮助. Additionally, you can contact the e-Learning Help Desk at 734.384.4328 for additional assistance.